Frequently Asked Questions
Everything you need to know about upgrading your home or commercial fitness space.
What are your standard shipping times for heavy equipment?
Large items such as treadmills and power racks typically ship via freight within 3-5 business days. Delivery usually takes 7-14 business days depending on your location.
Do you offer professional assembly services?
Yes, we partner with certified technicians nationwide to provide optional in-home assembly. You can select this service at checkout for an additional fee.
What is your return policy for gym gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping fees for heavy equipment may apply.
Does my equipment come with a manufacturer warranty?
All equipment sold by 24/7 Gym Equipment comes with a full manufacturer warranty. Specific coverage lengths for frames, parts, and labor vary by brand and product type.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer financing options for larger purchases?
Yes, we provide flexible payment plans through our financing partners, allowing you to pay for your equipment in monthly installments. Select the financing option during the payment step at checkout.